Today travel industry exists within highly tech-savvy customer base. For travel companies sources of traditional revenue sources are becoming more obscure and now travel companies require an operating model one that is focussed around their customers.
In our pursuit to provide our clients with a meaningful and sustainable customer service model, we have come up with multiple options that our clients can choose from depending upon their business requirements. From Time-based packages to Dedicated-resource packages, we have put in our wide experience in the travel industry to come up with carefully designed packages.
Introduction To Reinventing Travel Customer Service
The coronavirus pandemic has hastened the impact and reach of digitalization of travel related interactions and transactions by leaps and bounds. Travelers have inched closer to technology, have become more tech-savvy and demanding. According to research, 57% of them want a single website/app for all their planning, booking, and travel needs. With increased reliance on technology, the human touch points between travel companies and travelers have reduced significantly.
One of the key touch points that remains crucial and relevant currently, for both, the travelers and travel companies, is the Customer Service and Customer Service will continue to emerge as key differentiator between companies in a highly competitive travel market.
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Travel-Tech Customer Support Services Offerings
Voice Support
Our voice support services are divided into two main categories: Inbound Voice Support and Outbound Voice Support. We handle incoming customer queries with efficiency and professionalism while our outbound services are perfect for follow-ups and customer engagement strategies.
Non-Voice Support
Recognizing the digital nature of travel services, we offer extensive Non-Voice Support including Email and Webchat assistance. Our team is also adept at managing Social Media Chats, ensuring your customers receive timely and effective responses across all platforms.
Back-office Support
The backbone of any travel business, our Back-office Support covers crucial areas such as Order Management, managing Booking & Ticketing Queues, efficient handling of Travel Claim Processing, and comprehensive Billing Support. Our aim is to streamline these essential processes for smoother operations.
Helpdesk Support
Our experienced technical support agents are equipped to resolve a wide range of technical issues promptly. We provide tiered support, ensuring that basic and complex technical problems are addressed with expertise, and specialize in assisting with travel-related software, making sure your systems run smoothly.
Service Desk
Our Service Desk services are designed to keep your operations running smoothly. We provide Server Support and handle tasks like Active Directory Submission & Network Drive Mapping, ensuring your network infrastructure is solid and reliable.
Tech-Support
For more technical needs, our Tech-Support team is skilled at Primary Troubleshooting, and resolving generic IT issues efficiently. We also specialize in creating level 2 support tickets for more complex issues, ensuring a thorough resolution process.
We Can Help You Validate Your Travel Portal With Customer Support To Grow Your Travel Business Smoothly
Packages We Offer for Customer Support
Time based Packages
-Pay as per your business hour usage.
-Ideal for businesses operating in multiple time zones & for businesses offering fixed support hours.
-Packages offered -24x7, 18x7, 12x7 etc.
Hybrid Packages
-Hourly+Pay for performance package.
-Involves a base hourly rate with an additional performance-based incentive.
-Ideal for outbound sales/upselling processes.
Fixed Packages
-Per agent cost billed at fixed monthly rate.
-Ideal for processes with significant volumes.
-Ideal for blended processes (voice, emails and live chat clubbed together).
-Ideal for long term engagements.
Resource based Packages
- Dedicated resources
- Shared resources
- Agent only packages
- Agent Manager packages
Hourly Packages
-Pay for services on an hourly basis
-Predictable and steady rates
-Pay only for productive time spent on your business needs
About Customer Support Service
11+ Years Experience of Travel Industry
Our Team is having 11+ years of experience in customer support and has worked with various industries for B2B, B2C, and B2B2C Travel clients to make their travel business more profitable.
Top Travel Customer Support Service Provider in USA
We work with a multiple travel portals based in the U.S. and Canada, with diverse backgrounds and 30+ different modules. This professional network of travel experts provides services 24/7/365, and our reliable customer support model can quickly scale agent support up 200%, providing your customers help when they need it and the best experiences across all travel portal modules.
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